F.A.Q.
Ⅰ Reservation
Q1. Will you send me payment documentation besides a confirmation letter after I pay the package? (such as an invoice or a voucher)
Q2. Do you have other ways of booking besides online reservation?
Q3. Will it happen that I don't receive your confirmation if I have changed my package?And what should I do?
Q4. Our online reservation process:
Q5. What does the special requirement in the book column mean?
Q6. Will there be a reservation number of my order?
Q7. Can you promise the security for online reservation?
Q8. Is there any difference between online reservation and other ways' reservation?
Q9. Do I need to pay extra for online reservation?
Ⅱ Hotel product
Q1. What should I do if there is my order from the reception desk of the hotel?
Q2. How can I find out a hotel that fits me?
Q3. Can I book a hotel not on your website?
Q4. How can I know whether there are still rooms?
Q5. Is it enough to leave my own information if I book more than one room?
Q6. Will you tell me my room number when I booked?
Q7. Will I live in the same room if I book more than one order?
Q8. What service does the hospitality package include?
Q9. Does the hotel offer telephone service?
Q10.How much is the hotel telephone service?
Q11.Can I check in all by myself? And how can I do it?
Q12.How can I get the reserved room when arriving?
Q13.What should I take notice of when I check in?
Q14.Why is the price on your website much higher than other hotels'?
Q15.Please introduce the room types and beds situation on your website.
Q16.What time is the check-in and check-out?
Q17.Will the prices of rooms keep stable?
Q18.Where does the hotel I booked locate? How about the security around?
Q19.Does the hotel provide free beds for kids under two years old?
Q20.Question about the room price and the check-in time;
Q21.Can I visit folks on the tour? Can I check out days earlier? Will you return any money?
Q22.Is the Internet service of the hotel free?
Q23.What is the advantage of your company's package compared with other companies'?
Q24.Will you offer me a map of hotel or hotel information?
Q25.What should I do if my stuff is stolen or I lose something?
Q26.Will I wait for very long to check in because it is during the Olympics?
Q27.What should I do if the hotel can't provide Muslin food?
Ⅲ Tourism product
Q1. What service does the tour package include?
Q2. What is force majeure in the contract?
Q3. Do I need to sign a contract with the tourist agency which arranged my tour if it isn't in charge of OBD's tourist agency.
Q4. Can I not participate in the extra self-paid activities on the tour?
Q5. Can I book airline tickets?
Ⅳ Ticket
Q1. Do you provide the tickets of those games that are not held in Beijing?
Q2. What will you do if the time of Games' tickets you give me is conflict with my tour package?
Q3. Can I take me back to the hotel if I don't want to watch the game in the midway of the game?
Ⅴ Service
Q1. Do you provide voltage transfer device because the voltage of electronic apparatuses I take doesn't fit the local voltage?
Q2. What special service do you provide for VIP clients?
Q3. Why doesn't the hotel accept my credit card even the number is right?
Q4. What should I do if I found out that I left something in the hotel when I'm already back in my country?
Q5. Can I pay cash if I don't have a credit card?
Q6. Why is your number always busy when I call it?
Q7. What can I do if emergencies happen to when I watch the game?
Q8. Whose country's law should be used if there is an argument between OBD and me?
Q9. How can I let my explorer show the package webpage for the best?
Q10.Will your cars wait for me until the game is over?
Ⅵ Others
Q1. What can I do if I lose my passport in China?
Q2. Can I visit my folks when I'm in Beijing?
Q3. What is the jet lag between Beijing and capitals of other countries?
Q4. Is cell phone one-way cost in China?
Q5. Do I have to pay if I call a local number?
Q6. Can I use foreign money when I buy something in China?
Q7. Where I can call an international number if I want to contact my friends in other coutries?
Q8. Do I need some certificates if I want to buy a phone card in China? And where can I buy one?
Q9. What is the dining habit of China? What should I do if I don't fell comfortable?
Q10.How much does the public transportation cost in China?
Q11.Can the running water of Beijing be drunk directly?
Q12.Do the airlines of China offer food?
Q13.The seats on the plane have numbers, but can I sit close to the window?
Q14.How much is the airport construction tax and petrol surcharge tax?
Ⅶ Medical
Q1. Does your medical staff have licenses?
Ⅷ Unresolved issues
Q1. I want to know the location of my countries'embassy and contact ways.Would you please tell me which country's embassy? The location is ____, and the phone number is ____.
Q2. Do I need to pay instantly or can I pay when I check out for the consumption in the hotel?
Q3. I'm from ___. And does the hotel offer food from my country?
Q4. Could you introduce me some entertaining places around the hotel? Would you please tell me which hotel you are living in?The entertaining places around the hotel are ____.
Q5. How can I contact with the cars' staff when the game is over?
Q6. How long can I receive the refund if I canceled my order and got your confirmation? And what can I do if the refund is lost?
Q7. Should I pay a cash pledge when I check in?
Q8. Does your foreign language service only provide English? Are there other languages? What should I do if I don't speak English?
Q9. How much does it cost if I have to check out late?
Q10.How much does the extra tour cost if I want to visit some other scenic spots alone? And what expenses does it include?
Q&A
Ⅰ Reservation
Q1.Will you send me payment documentation besides a confirmation letter after I pay the package? (such as an invoice or a voucher)
A. OBD will write you a Chinese invoice.
Q2.Do you have other ways of booking besides online reservation?
A. We receive phone call reservation besides online reservation.
Q3.Will it happen that I don't receive your confirmation if I have changed my package?And what should I do?
A. Please confirm:
1.whether your credit card information is right and your credit card is valid.
2.Whether the rooms you booked are sold out. It will show "Sold out" if it is.
3.You didn't change it after we inform you to change order time.
Please take care of your belongings, luggage and certificates. Leave us your contact ways so that we can contact with you in time.
Q4.Our online reservation process:
A.
1.Log on to our website: www.travel2008.cn or www.ucctv.com
2.Register.
3.Choose your required service: book the hospitality service ( game tickets excluded) or the hospitality service ( game tickets included), book the tour package (after booking the hospitality package), and other service.
4.Submit the order with the person's name and the credit card information.
5.Confirm your order in the "Member" column and pay the package.
We will deal with our order and reply to you by E-mail. Please check out your E-mail and contact with us if you have any question.
Q5.What does the special requirement in the book column mean?
A. It means your special requirement beyond the service we provide. Your special requirement maybe can't realize because of the hotel or you may have to pay extra money. Anyway we will tell you whether you can enjoy the special service when we send you our confirmation letter. You can contact our Client Sales Department to apply for a VIP client if you have too many requirements, and we will customize a complete set of service.
Q6.Will there be a reservation number of my order?
A. There will be a reservation number on your order. Please remember it because it is the foundation of changing, canceling and checking in hotels.
Q7.Can you promise the security for online reservation?
A. Yes, the hotels on our website are our cooperation partners. If your reservation is confirmed, it is ensured.
Q8.Is there any difference between online reservation and other ways' reservation?
A. There is no difference.
Q9.Do I need to pay extra for online reservation?
A. No, you don't have to except for the reservation.
Ⅱ Hotel product
Q1.What should I do if there is my order from the reception desk of the hotel?
A. There will be your order if you received our confirmation after booking the hotel. You can check it out with the name or number you booked. And if there still isn't, please contact us and we will handle it for you.
Q2.How can I find out a hotel that fits me?
A. Because we have a limited hotel resource, please arrange your route in China first. Think about what kind of hotel you prefer and where you want to travel, and then choose a hotel according to your budget.
Q3.Can I book a hotel not on your website?
A. Sorry, you couldn't.
Q4.How can I know whether there are still rooms?
A. It means there are no rooms left when it shows ___.
Q5.Is it enough to leave my own information if I book more than one room?
A. One room involves one or two packages, so please fill in the person's information, the package's serving person, who will live in the room when you submit the order. People's number is up to the number of packages you booked.
Q6.Will you tell me my room number when I booked?
A. Sorry, you know your room number until you check in.
Q7.Will I live in the same room if I book more than one order ?
A. Yes, we will arrange you to live in the same room if you book the same hotel even though it creates many orders.
Q8.What service does the hospitality package include?
A. You can also log on to our website to check out the package and price introductions.
Q9.Does the hotel offer telephone service?
A. All the hotels have telephones.
Q10.How much is the hotel telephone service?
A. There are different situation in different hotels and you can ask for information at the reception desk.
Q11.Can I check in all by myself? And how can I do it?
A. Yes, you can check in by yourself and please inform us first when you tell us about your scheduled flight if you don't need our pick-up service. We won't take any responsibility if you can't check in in time.
Q12.How can I get the reserved room when arriving?
A. You can ask the hotel for your order condition first; and you can also tell the hotel the name of the order and that you booked the room through OBD when you arriving.
Q13.What should I take notice of when I check in?
A. Use the name on the order when checking in, which means the guest's name checking in must be the same with the name on the order. And provide our order confirmation and your passport information.
Q14.Why is the price on your website much higher than other hotels'?
A. We provide "One-stop" service. And our hospitality package price includes fee of three Olympic Games' tickets, dining, service from the hotel, pick-up at the airport, traffic between hotels and venues and host service, so comprehensively, our price isn't high.
Q15.Please introduce the room types and beds situation on your website.
A. There are two single beds in the Standard Room and one double bed appropriate for one person in the Single Room. The King Room fits couples and the Suite Room includes a living room and a bedroom.
Q16.What time is the check-in and check-out?
A. The check-in is 2 pm and the check-out is 10 am. We will do our best to satisfy you if you can to check in early but it depends on the room occupation situation. You have to pay certain amount of money if you want to check out late.
Q17.Will the prices of rooms keep stable?
A. You don't have to worry about that because our prices won't change in a short term. If there is a change, it will only go upward.
Q18.Where does the hotel I booked locate? How about the security around?
A. The hospitality package you booked have a detailed location description. You can really enjoy yourself in Beijing because the security here is really good and Chinese are very friendly.
Q19.Does the hotel provide free beds for kids under two years old?
A. Sorry, hotels don't provide beds for kids.
Q20.Question about the room price and the check-in time;
A. According to the rules of Chinese tourism hotel industry, the room is paid by "room/night"; One day's price should be paid if checking out before 12 am the next day; Another half day's price should be paid if checking out after 12 am but before 6 pm; Another day's price should be paid if checking out after 6 pm. The check-in time is not limited between 6 am and 6 pm if there are rooms in the hotel, but it may be postponed to 12 am if there are no rooms.
Q21.Can I visit folks on the tour? Can I check out days earlier? Will you return any money?
A. Yes, you can, but we won't return you any money.
Q22.Is the Internet service of the hotel free?
A. Different hotels have different rules, and you can ask for information at the service desk.
Q23.What is the advantage of your company's package compared with other companies'?
A. We provide "one-stop" service and a complete set of service including tours and tickets. You can enjoy them at the same time.
Q24.Will you offer me a map of hotel or hotel information?
A. You can find the information on our website. Please leave us your E-mail address if you need more information and we will send you an E-mail.
Q25.What should I do if my stuff is stolen or I lose something?
A. The hotels all have security people. Please contact with the hotel and they will help you if it happens.
Q26.Will I wait for very long to check in because it is during the Olympics?
A. We have green channels for OBD guests in all hotels. You can check in after providing your name and contact ways at the reception desk.
Q27.What should I do if the hotel can't provide Muslin food?
A. We will do our best to meet your needs. We will return the food money and you can arrange for your own if the hotel can't provide Muslin food.
Ⅲ Tourism product
Q1.What service does the tour package include?
A. The tour package includes hotel, air ticket, train ticket, tour bus, destination reception service and others. It doesn't include your personal consumption, aviation personal accident insurance fee and other insurances you pay. The tour package service is up to the agreed order. And also you can log on to our website to check out the tour package and its price introduction.
Q2.What is force majeure in the contract?
A. It means unforeseeable, unavoidable, unconquerable objective situations(No.117 of Contract Law of People's Republic of China), such as war, hostility, armed conflicts, rebellion, strike, riots and natural disasters unforeseeable.
Q3.Do I need to sign a contract with the tourist agency which arranged my tour if it isn't in charge of OBD's tourist agency.
A. No, you don't have to.
Q4.Can I not participate in the extra self-paid activities on the tour?
A. Yes, according to Tourist Agency Management Regulations and Guides' Management Regulations, tourist agencies and guides can't force tourists to participate in self-paid activities for economic benefits.
Q5.Can I book airline tickets?
A. Sorry, we don't offer this service.
Ⅳ Ticket
Q1. Do you provide the tickets of those games that are not held in Beijing?
A. Sorry, we don't provide those games' tickets.
Q2. What will you do if the time of Games' tickets you give me is conflict with my tour package?
A. We will arrange your schedule without conflicts and you don't have to worry about that.
Q3. Can I take me back to the hotel if I don't want to watch the game in the midway of the game?
A. I'm afraid not.
Ⅴ Service
Q1.Do you provide voltage transfer device because the voltage of electronic apparatuses I take doesn't fit the local voltage?
A. Hotels provide voltage transfer devices.
Q2.What special service do you provide for VIP clients?
A. The special service we provide for VIP clients include police cars clearing the way, retinue bodyguards, medical staff and franchised licenses service.
Q3.Why doesn't the hotel accept my credit card even the number is right?
A. I'm sorry, but you have to pay cash if the hotel doesn't accept credit cards.
Q4.What should I do if I found out that I left something in the hotel when I'm already back in my country?
A. Please tell us the hotel's name and the room's number, your contact ways and address. We will contact with the hotel's staff and if your belongings are still in the hotel, we will send them to you. You have to pay the expenses during the period.
Q5.Can I pay cash if I don't have a credit card?
A. Your online order can by paid by credit card or by remittance; your consumption at hotel can be paid by cash.
Q6.Why is your number always busy when I call it?
A. It may happen when there are many phone calls. You can send an E-mail to us and we will reply to you soon.
Q7.What can I do if emergencies happen to when I watch the game?
A. There are emergency groups in all venues. And Beijing Olympics Committee have facilities and arrangement for security and medical care in venues. If something happens, don't worry and contact with us.
Q8.Whose country's law should be used if there is an argument between OBD and me?
A. We can only resolve the argument according to the laws and regulations of China because our trade happened in China.
Q9.How can I let my explorer show the package webpage for the best?
A. You can use 800*600 or 1024*768, IE above 6.0 Version.
Q10.Will your cars wait for me until the game is over?
A. Sorry, we will wait for you at the required exit.
Ⅵ Others
Q1.What can I do if I lose my passport in China?
A. Please contact the embassy located in China and get another passport.
Q2.Can I visit my folks when I'm in Beijing?
A. Yes, you can visit your relatives and friends, but please take care.
Q3.What is the jet lag between Beijing and capitals of other countries?
A. Beijing is in the East 8 Zone, and the capital of your country is in ____, ____hours earlier/later than Beijing.
Bangkok is one hour later than Beijing;
Tokyo is one hour earlier than Beijing;
Holland and Belgium are seven hours later;
Athens and Romania are six hours later;
Australia is two hours earlier;
Portugal and Britain are eight hours later;
Spain, Germany are seven hours later;
Italy and France are seven hours later
USA is thirteen hours later.
Q4.Is cell phone one-way cost in China?
A. It is a two-way cost, but you can buy certain package to enjoy a one-way cost.
Q5.Do I have to pay if I call a local number?
A. Yes, you have to pay local-call fee. The public phone fee of Beijing's local call is 0.4 yuan in the first three minutes and 0.2 yuan/minute in more than three minutes.
Q6.Can I use foreign money when I buy something in China?
A. Sorry, but you can't. You can only use RMB and aren't allowed to change for foreign currency secretly.
Q7.Where I can call an international number if I want to contact my friends in other coutries?
A. You can tell the hotel and then call your friends until the hotel opens the service for you, but you have to pay it yourself. And also you can go to the international-call phone shops to call your friends.
Q8.Do I need some certificates if I want to buy a phone card in China? And where can I buy one?
A. No, you don't need any certificates. And you can buy a phone card in any network of China Mobile and China Union.
Q9.What is the dining habit of China? What should I do if I don't fell comfortable?
A. There are different dining habits in different areas in China, but most people don't like eating omophagia. Many western restaurants in China provide western food and the hotels also provide western food.
Q10.How much does the public transportation cost in China?
A. The subway costs RMB 2 yuan/person/time, and you can transfer to other lines; Public buses include single ticket price and mileage ticket prices: single ticket price is RMB 1 yuan/person/time and mileage ticket prices cost by mileage. The buses with air conditioners cost above 2 yuan. The taxies cost RMB 10 yuan for 4 kilometers and cost 2 yuan/kilometer beyond 4 kilometers.
Q11.Can the running water of Beijing be drunk directly?
A. No, it isn't up to the standard of direct-drink.
Q12.Do the airlines of China offer food?
A. According to international conventions of aviation industry, passengers will be served simple food and beverages if the flight influences passengers' dining time; Passengers will be served snacks and beverages if it doesn't. The simple food mainly includes Chinese packed lunch, noodles and western-style pastry. The beverages mainly include coffee, tea, cola and mineral water.
Q13.The seats on the plane have numbers, but can I sit close to the window?
A. Sorry, the tourist agency can't satisfy this requirement. The seats are arranged by the airport staff according to the sequence when passengers are changing the for the boarding cards.
Q14.How much is the airport construction tax and petrol surcharge tax?
A. The petrol surcharge tax of Chinese airline companies is 80 yuan beyond 800 kilometers and 50 yuan under 800 kilometers. The airport construction tax is usually 50 yuan.
Ⅶ Medical
Ⅷ Unresolved issues
Q1.I want to know the location of my countries' embassy and contact ways. Would you please tell me which country's embassy? The location is ____, and the phone number is ____.
Q2.Do I need to pay instantly or can I pay when I check out for the consumption in the hotel?
Q3.I'm from ___. And does the hotel offer food from my country?
Q4.Could you introduce me some entertaining places around the hotel? Would you please tell me which hotel you are living in?The entertaining places around the hotel are ____.
Q5.How can I contact with the cars' staff when the game is over?
Q6.How long can I receive the refund if I canceled my order and got your confirmation? And what can I do if the refund is lost?
Q7.Should I pay a cash pledge when I check in?
Q8.Does your foreign language service only provide English? Are there other languages? What should I do if I don't speak English?
Q9.How much does it cost if I have to check out late?
Q10.How much does the extra tour cost if I want to visit some other scenic spots alone? And what expenses does it include?